Our hire terms, service conditions and important information for customers.
Last updated: 2026
In these Terms & Conditions, “we”, “us” and “our” refers to South Coast Hire Group. “You” and “your” refers to the person, company or organisation hiring equipment and/or services from us.
“Equipment” includes (but is not limited to) generators, power distribution, cabling, sound systems, lighting, video equipment, screens, networking and associated accessories.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England & Wales.
These Terms & Conditions apply to all hire, supply and production services provided by us unless otherwise agreed in writing. No other terms shall apply unless expressly accepted by us in writing.
All Equipment is supplied in good working order and fit for its normal intended purpose. You must inspect Equipment upon delivery or installation.
Any defects must be reported within 24 hours. Failure to do so will be deemed acceptance of Equipment in good condition, excluding hidden defects not reasonably discoverable.
Equipment is supplied based on information provided by you. For generators and temporary power, you must provide accurate details of connected load, peak demand and sensitive equipment.
We accept no liability for failures or downtime resulting from inaccurate or incomplete information.
Where Equipment is supplied on a dry hire basis (without crew), responsibility for correct installation, operation, supervision and shutdown rests entirely with you.
You confirm that suitably competent persons will operate the Equipment. We accept no liability for damage or failure arising from misuse, incorrect setup or overloading during dry hire.
Where Equipment is supplied with technicians or crew, you must provide a safe working environment, reasonable access and suitable breaks.
Fuel is charged on a pay-as-you-go basis unless otherwise agreed. Only fuel supplied or approved by us may be used.
Incorrect or contaminated fuel will result in full liability for resulting damage.
In the event of Equipment failure, we may repair or substitute with similar Equipment where reasonably possible. If substitution is not possible, hire for the affected Equipment may be terminated without further liability.
You are responsible for Equipment from delivery until collection. This includes periods before or after the hire while Equipment remains on site.
You are liable for all loss or damage (excluding fair wear and tear). Hire charges may continue until repair or replacement costs are settled.
You are responsible for ensuring appropriate insurance cover is in place. You agree to indemnify us against all claims, losses or damages arising from use of the Equipment, including third-party claims.
Outdoor events are subject to weather risks. Equipment may be shut down, repositioned or removed where conditions pose a safety risk.
We are not liable for delays, suspension or cancellation caused by weather or events beyond our reasonable control. No refunds are due once Equipment has been delivered or installed.
Invoices must be paid within 30 days of invoice date unless otherwise agreed in writing.
Late payments may incur a charge of £100 or 10% of the outstanding balance per month (whichever is greater) until paid in full.
If an invoice becomes overdue, we reserve the right to commence debt recovery action immediately, including referral to a collection agency or legal proceedings. All associated costs shall be payable by you.
We are not liable for indirect or consequential losses, including loss of profit, revenue or event cancellation. Our total liability shall not exceed the hire charges paid for the affected Equipment.
Failure to enforce any provision shall not constitute a waiver. If any part of these Terms is found unenforceable, the remainder shall remain in full force.
If you have questions about these Terms & Conditions, please contact us via the contact page.